Orange merges its apps and adds Claude, Gemini, GPT and Mistral

Since Monday 9 November 2026, Orange customers can download from the App Store an update that retires two of the operator's historic apps: "Orange et moi" becomes "Orange France" and "MySosh" becomes "Sosh France". According to Frandroid, which picked up a discovery by Numerama, the operator published the update ahead of its press conference, scheduled for Tuesday 10 November. The deeper change is a service called Orange IAs, which gives access to four artificial intelligence models from four competing vendors.

A unified app is an application that brings services once spread across several icons into a single entry point. According to Frandroid, Orange France combines the customer area, Orange TV, Mail Orange, news through Orange News and the Cybersecure protection suite. Television launches straight from the app, without another icon. Sosh France uses the same base, dressed in blue. iGeneration adds that the app is also used to configure the Livebox and that both versions require iOS 17 at minimum. The articles we read cover the iOS version only; nothing is said at this stage about an Android version.

Four AI models in the Services tab

The app is organised in four tabs on a bar at the bottom of the screen: Home, Shop, Services and Account (Frandroid). In the Services tab, Orange IAs opens a chat interface similar to ChatGPT. It provides Claude Haiku 4.5 from Anthropic, Gemini 3.5 Flash-Lite from Google, GPT-6 Luna from OpenAI and Mistral Large 4 from Mistral AI, according to Frandroid, FrenchWeb and iGeneration. Three ways of choosing are offered:

• let the app pick the model best suited to the request;
• select the "AI with the lowest carbon impact";
• pick a model by use: conversation, image creation, document analysis or brainstorming.

Frandroid stresses that these models are not their makers' most powerful ones: Claude Haiku and Gemini Flash-Lite are lightweight versions, faster and cheaper to run. Orange is therefore aiming first at customers who have never opened an AI assistant. The outlet also notes that Orange is betting on four suppliers at once, whereas Free settled for a single partner when it offered Mistral's Le Chat Pro to its mobile subscribers in February 2025. In its tests, iGeneration found that GPT-6 Luna is systematically pushed forward in automatic mode, though another model can always be forced, and that the app offers "assistants" optimised for certain tasks as well as suggested prompts sorted by theme.

Carbon impact is displayed, but the method is unknown

Orange stresses the environmental angle, according to iGeneration: the app shows the carbon footprint of each answer, of the current conversation and even of the whole account. After only a few tries, the iGeneration journalist was shown the equivalent of 5.2 smartphone charges, three of them for a single request to Mistral Large 4, the largest model offered so far. The calculation is not detailed, and FrenchWeb says the comparison method has yet to be specified. In iGeneration's test, the "lowest impact" setting pointed to Claude Haiku 4.5, without it being clear exactly why. These figures are therefore observations from one isolated test, not measurements published by Orange.

What is still unknown: price, limits and data

Orange IAs can be tried for free, but an option called "Orange IAs Plus", meant to offer up to ten times more daily uses than the base plan, already appears in the app. According to Frandroid and iGeneration, its price and quotas are not yet shown. FrenchWeb specifies that the app is open to non-subscribers, with free account creation, without that meaning free access to every service. What non-customers will actually be able to do with the AIs is not detailed.

Another assistant sits alongside Orange IAs: the "How can I help you?" bar at the top of the home screen, dedicated to customer service (bill, box, Wi-Fi). iGeneration links it to "Sharlie", Sosh's AI adviser, which answers questions about offers or about changing the Wi-Fi password. In Numerama's tests, relayed by Frandroid and FrenchWeb, this assistant mostly redirected users to web pages instead of answering directly. Again according to FrenchWeb, Numerama identified neither memory nor agentic functions in Orange IAs at this stage: the tool does not appear to act on the user's behalf.

Then there is the question of data. FrenchWeb writes that the 10 November presentation will need to specify the conditions for accessing the AI offer and the guarantees given on the handling of conversations and documents. We could not confirm the content of that conference at the time of writing: everything above comes from observations made on the update published early. Finally, the home screen doubles as a sales window: Frandroid noticed a banner for the Google Pixel Watch 5, from 519 euros, on the day of the update, and iGeneration judges that the interface switches from one service to another without real coherence.

What this changes for businesses

For an operator, a service provider or a consumer brand considering an AI assistant for its customers, the Orange episode suggests three leads, to be confirmed after the official announcements. First, avoid depending on a single vendor: aggregating several models behind one interface, with automatic selection, limits dependency risk. Second, displaying carbon impact is becoming a differentiator, provided the method is published and verifiable. Third, opening the assistant to non-customers makes it an acquisition product as much as a service. The business model remains to be documented: until the price of Orange IAs Plus is known, it is impossible to say whether the offer will be profitable or will mainly serve to retain subscribers.